Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. At the sole discretion of the Returns and Customer Service team, in unique situations or circumstances, Fourgreen may honor a return of exchange outside of the 30-day return window.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fourgreen.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are covered by warranty, defective, or damaged. If you need to exchange it for the same item, send us an email at support@fourgreen.com and send your item to: Fourgreen Auto, 26110 Michigan Ave, Inkster MI 48141, United States. To discuss or file a warranty claim, covered by Fourgreen, or any of our partners, email us at support@fourgreen.com or send your warranty claim to: Fourgreen Auto, 26110 Michigan Ave, Inkster MI 48141. Additionally, you can call and leave a message at +1(313)768-5682.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Fourgreen Auto, 26110 Michigan Ave, Inkster MI 48141, United States
You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated by the Customer Support Team. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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FourGreen Limited Warranty Details
Thank you for your interest in the products and services from FourGreen Auto Parts.
This Limited Warranty applies to all physical goods, and only for physical goods, purchased from FourGreen Auto Parts or any of its brands (the "Physical Goods").
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, FourGreen Auto Parts will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
This warranty is only applicable to the original purchaser of the item, with proof of purchase (paper invoice, order number, or digital receipt)
What will we do to correct problems?
FourGreen Auto Parts will either repair the Product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from FourGreen Auto Parts is 1 full year for all parts, except electronic parts that carry a 90-day warranty from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 1 year (90 days for electronic parts) from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship (e.g. faulty installation).
What do you have to do to claim my warranty?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
To contact us regarding your warranty, or to request a physical copy of our warranty details, you can:
- call us at +1(313)768-5682
- e-mail us at support@fourgreen.com
- mail us at FourGreen Auto Parts, 26110 Michigan Avenue, Inkster MI, 48141
To file and claim your warranty, please have your proof of purchase (paper invoice, order number, or digital receipt).
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
